FAQ

Review some of our most asked questions below. If you still have any unanswered questions please feel free to contact us.
HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Orders take 1-2 business days to process and 2-3 business days to ship depending on your country origin. Products are on a made-to-order basis which results in a slower process time. 
WHEN WILL MY ORDER ARRIVE?
All U.S. domestic orders with be delivered within 10-20 days while international orders can take up to 30 days depending on your location. Please be patient and allow sufficient amount time for delivery. It is completely out of our hands as soon as our manufacture ships it. 
DO YOU SHIP INTERNATIONAL?
No not yet. Currently we supply the following countries: Australia, Canada, Mexico, New Zealand, Russia and the USA.
WHERE WILL MY ITEMS SHIP FROM?
Our manufacturers are located across the world. Each item will vary on shipment. Note: Items that are purchases together may not arrive at the same time.
IS SHIPPING FREE?
Yes. Shipping is free with the exception of free products. Note: Items that are purchased together may not arrive at the same time.
HOW CAN I TRACK MY ORDER?
When your order is shipped you should receive an email with your tracking number. If you do not receive the email within 72 hours, please let us know and we will send you another one.
CAN I CANCEL MY ORDER?
Orders can be cancelled within 24 hours of the purchase date. Most, if not all order will be processed by then so it will be too late. 
CAN I RETURN MY ORDER?
Returns are accepted within 30 days of purchase. Review our Refund Policy or our Returns/Exchanges tab for further details. 
HOW DO I CONTACT YOU ?
Email us at info@kitchen-fairy.com or submit a ticket under the Contact tab. Someone will assist you as soon as possible (usually within 24 hours).